These are common issues we've encountered during remote calls and some suggestions how to address them:

The Internet works remarkably well for most of us working remotely-but it 's still not completely reliable. A remote meeting requires a fast and stable internet connection, and a modern device to process it. When this becomes shaky, the Remote meeting experience will be poor. Choppy audio, a video feed that keeps freezing, screen sharing failure, and extended, unexplained delays are some of the main signs of such problems.

To minimize these issues, we suggest:

  • A fast network connection make sure you have a fast and reliable connection and your wifi strength is high. You can use 4G, avoid 3G

  • Checking your connection speed before your call. If low, check if you can use an ethernet cable please do. Otherwise move closer to the access point. If you are home, you might want to restart your wifi router. Restarting your computer can also help

  • Prefer laptop over tablet the processing power of a modern laptop or desktop is usually better than a mobile device. Also the browser you use on a laptop is more powerful.

  • Supported browser Also start a remote meeting in a supported browser, see this article to learn more

  • Limit the processes on your device during the call, please close other applications that require bandwidth or processing performance. Please do not download files simultaneously or stream content

  • Keep your device OS up-to-date newer versions of the software often eliminate known bugs which cause recurring issues.

Remote calls are only effective when participants can hear and see each other during the meeting, without choppy audio or delays.

To fix such problems, start by ensuring that you prepare in advance. To improve your Audio and Video Quality, consider the following:

  • Always use a headset or earbuds (also on mobile): Anyone in a remote meeting should have a headset, earbuds, or recommended microphone to minimize echoes. Make sure your meeting participants can hear you clearly; computer microphones may be too far away to clearly pick up your voice. Noise cancellation devices, for example, can go a long way in reducing any audio disturbances associated with background noise.

  • Prefer laptop over tablet the processing power of a modern laptop or desktop is usually better than a mobile device. Also the browser you use on a laptop is more powerful.

  • Supported browser Also start a remote meeting in a supported browser, see this article to learn more

  • Work from a quiet location. As much as possible, find an area where you will not be disturbed. Even with the use of a headset, background noise can interfere with your speaking voice and can be a distraction in your meeting.

  • Avoid echoes. Be sure to join the meeting through a single audio source, i.e. machine audio or telephone line but not both, to prevent echoes. Similarly, when a group is attending a meeting, make sure that only one member provides the meeting audio.

  • Don’t call while driving. Never join a meeting while on the road and it’s not just because of safety reasons! Traffic, road noise or transit announcements are enough to make you hard to understand.

If you experience connection issues during the call please read this troubleshooting article.

Some end users are not familiar with the technologies they use for video conferencing, they may sometimes experience different problems during remote meetings.

It is recommended that you take the time to familiarize yourself with the technology to have a better understanding of how the application works. We offer this collection of articles about Remote Meetings to help you feel more comfortable in using this feature.

And before conducting your own remote meeting with clients, we suggest that you do conduct a trial run with your team to become familiar with the features of the application. A better understanding of the system will help you and your team be more confident in facilitating the most effective, efficient, and convenient communications.

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